This refund policy applies to products bought from Omega Treats (PTY) LTD directly.

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The provision of goods and services by Omega Treats (PTY) LTD is subject to availability. In cases of unavailability, the online shop will display an "out of stock" notice. In the unlikely event that this does not happen, and you place an order for such an item, Omega Treats (PTY) LTD will contact you with alternative options.

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An order can be cancelled if payment has not been made for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Omega Treats (PTY) LTD.

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If a product is damaged or broken when you receive it, you must inform Omega Treats (PTY) LTD within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account; or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it has not been used, we will credit your account the value of the product.

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If you receive the wrong product you must contact Omega Treats (PTY) LTD within one working day. We will check our system to see whether an error has occurred. If there was an error, we will arrange to exchange the ‘wrong’ product for the one actually ordered, on our account.